IT support for the EMRs medical practices actually run.
Galleon is EMR-agnostic. We do not resell software or push practices toward a platform. We support the environment around whichever system you run: workstations, network, servers or hosted connections, interfaces, devices, security, and backup, and we coordinate with the vendor when the issue is on their side. These pages cover the platforms we see most across DFW and Houston.
What EMR support from an MSP actually covers
Your EMR vendor supports their software. Nobody at the vendor supports the workstation it runs on, the network it rides, the server or hosting environment underneath it, the interfaces that connect it to your lab and imaging systems, or the backup that protects the data. That gap is where practices lose hours on hold, bouncing between a vendor who says "that's a local issue" and a generalist IT company that has never seen the inside of a practice.
Galleon owns that gap. We manage the Windows updates that break printing, the scanners and signature pads and label printers the EMR depends on, the network performance that makes or breaks a hosted system, the HL7 and lab interfaces, the backup and disaster recovery behind the database, and the security stack that keeps ransomware away from patient records. When a problem genuinely belongs to the vendor, we open the ticket, speak their language, and stay on it until it closes.
Where Galleon stops and your EMR vendor begins
The short version: the vendor owns what is inside the application, Galleon owns everything the application touches.
| Your EMR vendor handles | Galleon handles |
|---|---|
| Application bugs and feature questions | Workstations, printers, scanners, and peripherals |
| Templates, billing rules, and clinical content | Network, wireless, and site-to-site connectivity |
| Software upgrades and patches to the EMR itself | Servers, hosting, and virtualization under the EMR |
| Their hosted data center | Local backup, disaster recovery, and downtime planning |
| Vendor-side interface endpoints | HL7, lab, imaging, and device interfaces on your side |
| Login and license administration | Security, EDR, MFA, and HIPAA safeguards around the system |
When it is unclear which side owns an issue, call us first; triaging it is part of the service, and we will bring the vendor in when it is theirs.
Hosted, cloud, or on-premise: it changes what your IT must do
A cloud-native system like athenaOne lives or dies on your internet connection and local devices, so redundancy and workstation health are the whole game. A vendor-hosted or self-hosted system like eClinicalWorks or NextGen adds servers, remote access, and database backup to the picture. ModMed practices lean on iPads and imaging. Nextech practices juggle hosted and on-premise modules. The right IT setup is different in each case, which is why each EMR support page covers its platform's specific failure points, and why our first step with a new practice is mapping exactly how your EMR deployment actually runs.
EMR support pages for the platforms we see most.
The questions practice managers actually ask us.
We support it. We work with Kareo/Tebra, AdvancedMD, Greenway, Practice Fusion, Epic Community Connect, dental platforms, and lab systems regularly. Call and ask.
No. The vendor supports the software; we support everything it runs on and handle the coordination.
Yes, as independent advisors. We assess requirements, review contracts, and manage the migration, without a stake in which vendor you choose.
Yes, with every healthcare client, and we help track BAAs with your EMR vendor and hosting providers.
It is included in Galleon's flat monthly managed IT rate, not billed as a separate line item. The rate depends on users, locations, and environment; our Texas pricing guide gives honest planning ranges.
Yes. We handle the IT side of migrations: workstation readiness, network and hosting requirements, interface cutover, data backup before the switch, and go-live support, working alongside the vendor's implementation team.
We triage whether the cause is local or the vendor's, work the problem on whichever side it lands, and keep the practice running on its downtime plan in the meantime. Every managed practice gets a documented EHR downtime plan.