Healthcare IT services for medical practices in Dallas-Fort Worth and Houston.
Galleon is a healthcare-first managed IT provider. We support independent practices, specialty clinics, medical groups, laboratories, and revenue cycle organizations across Dallas-Fort Worth and Houston with HIPAA-grade security, EMR expertise, and a helpdesk that answers in minutes. Founded in 2017 by people who ran IT inside medical practices, and built for the ones that need more than generic support.
A medical practice is not a small business with a waiting room.
The EMR is the practice. When it is slow, providers fall behind and revenue slips. When it is down, the schedule collapses. When it is breached, you are on a federal notification timeline. Add controlled-substance prescribing rules, lab and imaging interfaces, payer connections, and a patient population that expects its data to be handled correctly, and you have an environment that generic IT is not built for.
Galleon organizes everything around that reality. Our engineers know eClinicalWorks, athenahealth, NextGen, ModMed, Nextech, Epic Community Connect, and the LIS and practice management platforms around them. Our security stack is sized for HIPAA and for what cyber insurers now require. Our documentation is built so that when an auditor, an OCR investigator, or an insurance carrier asks for evidence, you hand it over instead of hunting for it.
And our helpdesk is staffed by Galleon engineers in Richardson and Houston, with initial response within 15 minutes per our SLA and after-hours coverage included, because clinics do not stop at five.
Specialty pages for the practices we know best.
Everything a practice needs, delivered as one managed service.
Deep on the platforms healthcare actually runs.
We are EMR-agnostic. Running something else? Ask. We have probably seen it.
HIPAA compliance is an operating discipline, not a product you buy.
The HIPAA Security Rule requires a documented risk analysis, technical safeguards, workforce training, business associate agreements, and a tested contingency plan. The risk analysis is the most-cited failure in OCR enforcement, and cyber insurers now ask for the same controls in their own language: MFA, endpoint detection and response, tested backups, and an incident response plan.
Galleon builds these in as standard for every healthcare client. We perform the annual security risk assessment, maintain the policies and evidence, sign a business associate agreement with you, and review the posture quarterly. If you run controlled-substance prescribing, we handle the EPCS identity-proofing and two-factor requirements and the Texas PDMP integration. If you run a lab, we align to CAP and CLIA inspection cycles. When something goes wrong, you have a partner who has managed breach response before and knows what the first 72 hours require.
Two Texas offices. On-site across DFW and Houston.
Our headquarters is in Richardson, and we support practices across Dallas, Plano, Frisco, McKinney, Fort Worth, Arlington, and Irving. Our Gulf Coast operation covers Houston, Sugar Land, Katy, The Woodlands, and Pearland, with continuity planning that takes hurricane season seriously. Both offices are staffed by Galleon employees, and every client gets the same helpdesk, documentation, and response standard.
What practice administrators ask us first.
The stakes and the rules. A practice depends on one system, the EMR, for revenue and patient care; it holds protected health information under HIPAA; and it usually runs specialty workflows like e-prescribing, imaging, or lab interfaces. Healthcare IT means supporting those systems fluently, securing them to a federal standard, and documenting it so you can prove it.
We are EMR-agnostic. Our team works daily with eClinicalWorks, athenahealth, NextGen, ModMed, Nextech, and Epic Community Connect, and we have supported many others. We coordinate directly with the vendor when an issue is on their side.
Yes, with every healthcare client, as part of onboarding. We also help you inventory the other vendors that touch PHI and get BAAs in place with them.
Yes. An annual security risk assessment is part of our healthcare service, along with the remediation plan and the evidence file that OCR, your cyber insurer, and payers expect.
Flat monthly pricing per user or per device, scoped after a no-cost assessment. Most independent practices land in a predictable range that costs less than one unplanned outage or one insurance premium increase. You will see exactly what is included before you sign.
Initial response within 15 minutes per our SLA. After-hours coverage is included, and we have engineers in both DFW and Houston for on-site work.
Our on-site coverage is Dallas-Fort Worth and Houston. We support remote-first practices elsewhere in Texas case by case; call and we will tell you honestly whether we are the right fit.
A no-cost assessment, a documented environment, a prioritized fix list, and a cutover scheduled around clinic hours. Most practices are fully onboarded inside 30 days without a disruption to the schedule.
Stop teaching your IT vendor what your practice needs.
Take the free three-minute IT risk assessment or talk to a healthcare IT specialist. Twenty minutes and you will know whether we are a fit.