Healthcare and managed IT support across Dallas–Fort Worth.
Headquartered in Richardson since 2017, with a founder team carrying 20+ years of healthcare IT experience and a 15-minute response SLA for every DFW client.
Based in Richardson. On the ground across the metroplex.
Galleon's North Texas headquarters sits on Central Expressway in Richardson — a short drive from Plano, Frisco, Addison, north Dallas, and the Telecom Corridor. It's where our dispatch, engineering, and healthcare-IT specialists work every day.
DFW clients get a blended model: remote-first triage that resolves most tickets in minutes, and same-day on-site dispatch when a workstation, network cabinet, or on-prem server needs hands-on work. Our 15-minute response SLA is measured by real specialists picking up, not a bot acknowledging the ticket.
We've spent the last decade supporting DFW pain-management groups, dermatology practices, ambulatory surgery centers, and clinical labs — the healthcare verticals that make up the bulk of the North Texas independent-provider market.
What we deliver for Dallas–Fort Worth clients.
A full managed-IT stack for DFW businesses and medical practices — with the healthcare specialization that most local MSPs don't offer.
See the complete portfolio at Managed IT Services or explore our Healthcare IT Services.
Vertical expertise for North Texas practices.
DFW cities we cover on-site and remotely.
Healthcare-grade IT, delivered by North Texas people.
Healthcare-first by design. Every DFW engagement is scoped around HIPAA from day one, not bolted on later.
Local people. The engineers who quote you are the engineers who show up in Richardson, Plano, or Fort Worth.
Documented compliance posture — HIPAA risk assessments, policies, and control evidence you can hand to an auditor.
Transparent pricing. Flat per-user or per-device rates with no surprise line items for compliance work.
Founder team with 20+ years of healthcare IT experience — the DFW pain, derm, and lab market is our home turf.
North Texas headquarters.
Common questions from DFW practices.
Do you provide on-site support across the DFW metroplex?
Yes. Our North Texas headquarters is in Richardson, and our engineers cover Dallas, Fort Worth, Plano, Frisco, Irving, Arlington, McKinney, Garland, Denton, and the surrounding suburbs on-site — with remote-first triage for anything we can resolve without a truck roll.
Which EMR and practice-management systems does your DFW team support?
We work daily with the major ambulatory EMR/PM platforms used by DFW pain, dermatology, and lab practices, including eClinicalWorks, Athenahealth, NextGen, Modernizing Medicine, and lab LIS integrations. We handle the workstation, network, backup, and HIPAA controls around them.
What is your response time for a DFW client?
Our SLA is a 15-minute initial response for any submitted ticket, answered by a real specialist rather than a tier-one script reader. Critical outages get a live engineer on the line immediately.
Can you help us prepare for a HIPAA audit or risk assessment?
Yes. We run documented HIPAA risk assessments, produce the policy set, and remediate gaps across endpoints, backups, access control, and vendor management so DFW practices walk into audits with the paperwork already in order.
Ready for a DFW IT partner that speaks healthcare?
Twenty minutes on the phone tells us if we're the right fit for your practice.