Managed IT for independent physician practices that want enterprise-grade support without enterprise overhead.
Solo and small-group practices carry the same HIPAA obligations, the same ransomware exposure, and the same EMR dependence as a hospital system, with a fraction of the staff. Galleon gives independent physicians across DFW and Houston a complete IT department at a flat monthly rate: helpdesk, security, compliance, backup, and a roadmap.
Independent practices get the risk of a health system and the IT budget of a small business.
A ten-provider practice holds tens of thousands of patient records, prescribes controlled substances electronically, connects to labs, imaging centers, and payers, and depends on its EMR every minute of every clinic day. It faces the same OCR enforcement, the same insurer questionnaires, and the same attackers as a hospital. What it does not have is a CIO, a security team, or an IT department.
Most independent practices end up with one of two arrangements: a generalist IT company that treats the EMR like any other software, or a part-time person who is stretched thin and unavailable after hours. Both work until the day they do not, and that day is usually expensive.
Galleon was founded by people who ran IT inside independent practices. Our service is the IT department a practice would build if it could: healthcare-fluent engineers, a security stack that satisfies HIPAA and your insurer, tested backups, and documentation that holds up under audit, all for a flat monthly rate you can plan around.
Six places we focus for every independent practice.
EMR-fluent helpdesk.
Initial response within 15 minutes per our SLA. Engineers who know your EMR, your e-prescribing workflow, and your interfaces, and who coordinate with the vendor when the problem is on their side.
Security sized for a practice.
Managed EDR on every endpoint, MFA everywhere, email security, network segmentation for medical devices, and monitoring, matched to HIPAA and cyber insurance requirements.
HIPAA compliance handled.
Annual security risk assessment, policies, business associate agreements, workforce training, and the evidence file, maintained year-round instead of rebuilt in a panic.
Backup and downtime planning.
Multi-tier backups of EMR, imaging, and file data with isolated copies, plus a documented downtime procedure so the clinic keeps seeing patients if a system fails.
EPCS and Texas PDMP.
Identity proofing, two-factor tokens, and PDMP integration configured and documented for every prescriber, with audit trails ready for the DEA and the Texas Medical Board.
Roadmap and budgeting.
Quarterly reviews, hardware lifecycle planning, and project pricing so server replacements, EMR upgrades, and new locations are planned, not surprises.
Deep on the platforms independent practices actually run.
We are EMR-agnostic. Running something else? Ask.
A real story from a real independent practice goes here.
We are gathering anonymized client stories. Once they come back, the right one slots in here.
- 01A primary care practice that moved off an aging on-premise server without a day of downtime.
- 02A phishing attempt on a physician's mailbox stopped by MFA and impersonation filtering.
- 03A practice that produced a complete HIPAA evidence file for a payer audit in a day.
- 04A specialty practice that added a second location on a standard build.
For a small practice, the HIPAA risk analysis is the whole ballgame.
OCR's most common finding against small practices is the same every year: no current security risk analysis, or one that was never acted on. The second is missing business associate agreements. Both are administrative failures, not technical ones, and both are what turn a breach into a fine.
Galleon performs the risk analysis annually, tracks remediation, keeps BAAs current, and organizes the evidence so an OCR request, a cyber insurance application, or a payer audit is a matter of sending a file. If you prescribe controlled substances, EPCS and Texas PDMP compliance is included in the same program.
The questions independent physicians actually ask us.
No. Independent practices are where Galleon started. Flat-rate pricing scales down to a handful of users, and a small practice benefits most from having security, compliance, and helpdesk handled by one accountable partner.
A per-user or per-device monthly rate scoped after a no-cost assessment. It covers helpdesk, security, monitoring, backup, compliance work, and management. Projects are quoted in advance. You will see the number before you commit.
Almost certainly. We are EMR-agnostic and work daily with eClinicalWorks, athenahealth, NextGen, Kareo/Tebra, AdvancedMD, and Greenway, among others. We coordinate directly with your vendor when needed.
Yes. We configure identity proofing, two-factor authentication, and Texas PDMP integration for each prescriber and keep the audit trail documented.
Yes, with every healthcare client, as part of onboarding.
You call and get an engineer within 15 minutes per our SLA. We diagnose whether the issue is local, network, or vendor-side, engage the vendor if needed, and you have a documented downtime procedure to keep seeing patients while we resolve it.
Yes. Headquarters in Richardson, Gulf Coast operations in Houston, on-site support in both markets.
Get the IT department your practice would build if it could.
Twenty minutes on the phone and you will know whether we are a fit. No pitch deck, no script.