Healthcare and managed IT support in Richardson, Texas, from the company headquartered here.
Galleon's headquarters sits on North Central Expressway in Richardson. Practices and businesses in Richardson, the Telecom Corridor, and north Dallas get the shortest drive to on-site help in North Texas, and the same healthcare-first managed IT we deliver across DFW and Houston.
Headquartered in Richardson since 2017.
Galleon Virtual Services was founded in Richardson in 2017 and has run its dispatch, engineering, and healthcare IT specialists from Central Expressway ever since. For a Richardson practice, that means the engineer on the phone is often a few exits away and same-day on-site support is the norm, not the exception.
Richardson's medical community clusters around Methodist Richardson Medical Center on the east side, along Campbell and Coit near UT Dallas, and down the Central Expressway corridor toward Presbyterian Dallas. Independent physicians, specialty groups, dental practices, and clinical labs in those areas make up a large share of our closest clients.
The city is also home to the Telecom Corridor, which brings a dense mix of professional services firms, engineering companies, and growing businesses that need flat-rate managed IT with real security behind it. We serve them from the same office with the same standard.
Whether you are a two-provider practice on Belt Line or a multi-office firm near the CityLine development, you get a 15-minute initial response per our SLA, after-hours coverage included, engineers who know your EMR or line-of-business platform, and documentation that holds up when an auditor, insurer, or client asks.
What supporting a Richardson practice actually looks like.
Most of our Richardson work starts the same way: a practice on Campbell, Belt Line, or Central Expressway calls because the EHR is slow, a workstation will not print to the label printer, or an insurer has asked for proof of a risk assessment nobody can find. Because dispatch sits at 1901 N Central Expy, an engineer can be in the parking lot the same morning when remote triage is not enough.
Day to day that means the helpdesk our Richardson clients call is staffed by Galleon employees in Texas, with a 15-minute initial response per our SLA, after-hours coverage for early-open and late-close schedules, and engineers who already know the platform in front of them. We support the systems Richardson practices actually run, including eClinicalWorks, athenahealth, NextGen, and the imaging and lab interfaces attached to them. See the full list on our EMR support page.
On the compliance side, Richardson clients get a documented HIPAA risk assessment, a remediation plan in priority order, tested backup and disaster recovery, and managed EDR under our cybersecurity stack, the same controls cyber insurers now ask about at renewal. If you want a quick read on where you stand, start with the free IT Risk Assessment or the HIPAA IT compliance checklist.
Richardson clients that grow into Plano, Allen, or Frisco keep one helpdesk and one standard as they add locations, and a practice that expands to the Gulf Coast is covered by the same team out of our Houston office. Nearby coverage details are on our Plano page.
What we deliver for Richardson clients.
A full managed IT stack for businesses and medical practices, with the healthcare specialization most local providers do not offer.
See the complete portfolio at Managed IT Services or explore our Healthcare IT Services.
Vertical expertise for Richardson practices.
Richardson and the communities around it.
Healthcare-grade IT, delivered by Texas people.
Headquartered here. Richardson clients get the fastest on-site response in our service area, because the office is on Central Expressway.
Healthcare-first by design. HIPAA risk assessments, EMR expertise, and audit-ready documentation are the standard, not an add-on.
Real people, local numbers. The engineer who quotes you is the engineer who shows up.
Flat monthly pricing scoped after a no-cost assessment, with projects quoted in advance.
Two Texas offices, so a Richardson practice that adds a Houston location keeps one helpdesk and one standard.
Nearest Galleon office.
Common questions from Richardson practices.
Where is Galleon's Richardson office?
1901 N Central Expy, Richardson, TX 75080, on the west side of US 75 between Campbell and Arapaho. It is our headquarters and where our North Texas engineers and dispatch work every day.
How fast can you be on-site in Richardson?
Initial response is within 15 minutes per our SLA for any client. For Richardson and immediately surrounding areas, same-day on-site dispatch is routine because the office is minutes away.
Do you work with practices near Methodist Richardson?
Yes. Independent physicians, specialty clinics, dental practices, and labs across east and central Richardson are among our closest clients, and we know the EMR, imaging, and lab platforms they run.
Do you support non-healthcare businesses in the Telecom Corridor?
Yes. Professional services, engineering, and growing businesses in Richardson get the same flat-rate managed IT, cybersecurity, and helpdesk, sized to their risk rather than to HIPAA.
Which EMR and practice management systems do you support in Richardson?
We support the platforms North Texas practices run every day, including eClinicalWorks, athenahealth, NextGen, ModMed, and Nextech, along with the imaging, lab, and clearinghouse interfaces attached to them. When a vendor call is needed, we make it and stay on it so your staff does not have to.
Do you handle HIPAA risk assessments for Richardson practices?
Yes. We conduct and document the risk analysis, build a remediation plan in priority order, and keep it current as your environment changes. As your IT partner we are also a business associate, so we sign a BAA and hold the same obligations.
Can we visit the office?
Yes, by appointment. Most discovery calls happen by phone or video first, and we are glad to meet in person at our Richardson headquarters or at your location.
Work with the healthcare IT company that calls Richardson home.
Twenty minutes on the phone tells us if we are the right fit for your practice.