An IT help desk in Richardson, with the engineers down the street.
Galleon's headquarters is at 1901 N Central Expy in Richardson, which makes us the rare help desk where 'we can send someone' means minutes, not a dispatch window. Medical practices, law firms, and businesses across Richardson call one number, reach an engineer who knows their environment, and get an initial response within 15 minutes.
What the help desk covers
One number covers the everyday problems that slow a practice or office down. Help desk support is unlimited and included in flat-rate managed IT, so nobody hesitates to call about a small problem before it becomes a big one. The full scope is on our helpdesk and on-site support page.
Password resets and account lockouts.
Locked out before the first appointment of the day? We verify the caller, reset access, and keep MFA intact.
Printers, scanners, and peripherals.
Label printers, document scanners, signature pads, and the drivers that tend to break after updates.
EMR and line-of-business application triage.
We work out whether the problem is local or the vendor's, then open, track, and follow up on the vendor ticket when it is theirs.
Email, Microsoft 365, and phones.
Mailboxes, shared calendars, Teams, and desk phones, handled by the same team that runs the rest of your environment.
Workstation problems and replacements.
Slow or failing PCs fixed remotely, or swapped for a configured replacement when the hardware has reached the end of its life.
Security questions and suspicious-email checks.
Forward a message that looks wrong and an engineer checks it before anyone clicks.
Remote first, on-site fast
Most tickets are resolved remotely, without anyone waiting for a visit. When a problem needs hands, an engineer comes from our Richardson headquarters, usually the same day, across Richardson, Plano, Garland, and the surrounding corridor. More on how we support the city is on our Richardson IT services page.
Built for practices that cannot wait
Galleon is healthcare-first, so the help desk is built around clinic schedules. Every ticket is handled with the EMR in mind, because a printer, a scanner, or a slow workstation is usually a charting problem by the time someone calls. Requests are handled with HIPAA in mind too: callers are verified before access changes, patient information stays out of ticket threads, and the work is documented. See how that fits our healthcare IT services and the EMR platforms we support.
The questions Richardson offices ask us.
Initial response within 15 minutes during business hours, per our SLA. After-hours and weekend coverage is included for managed clients.
Yes. Our headquarters is at 1901 N Central Expy in Richardson, and the engineers who answer the help desk are the same team that comes on-site.
No. Galleon is healthcare-first, not healthcare-only. Law firms, contractors, and businesses across Richardson use the same help desk. See the industries we serve.
No. Unlimited help desk support is included in the flat monthly managed IT rate. Our Texas pricing guide gives honest planning ranges.
Usually, yes, within the Richardson area. Our headquarters is minutes away, so same-day on-site visits are routine when a problem cannot be solved remotely.
Talk to an engineer, not a queue.
Call the help desk or schedule a discovery call to see how support would work for your office.