Dental IT support that keeps operatories, imaging, and the schedule running.
A dental practice runs on its practice management system, its imaging, and a schedule with no slack. When a sensor stops capturing or the server slows down at 8 a.m., chairs sit empty. Galleon supports dental practices across DFW and Houston with practice-management and imaging expertise, HIPAA and PCI compliance, and a helpdesk that responds in minutes.
Dental IT is imaging IT, and imaging is where generic support fails.
Sensors, scanners, and CBCT units are medical devices with drivers, licensing, and network requirements that most IT providers have never touched. Practice management platforms are tightly coupled to them. When something breaks, a generalist spends the morning learning while your hygienists wait, and the vendor and the IT company point at each other.
The compliance picture is also broader than most dental offices realize. Patient records and radiographs are PHI under HIPAA. Card payments and financing put you under PCI. Many imaging workstations still run unsupported operating systems because the device vendor certified them years ago, and that is exactly what an insurer or auditor will flag.
Galleon supports dental the way we support medical: engineers who know the practice management and imaging platforms, a security and compliance program that covers HIPAA and PCI, and a helpdesk with a 15-minute initial response so the schedule holds.
Six places we focus for every dental practice.
Practice management support.
Dentrix, Eaglesoft, and Open Dental supported by engineers who know them, with vendor coordination handled for you.
Imaging and device connectivity.
Sensors, intraoral scanners, panoramic and CBCT units integrated, licensed, backed up, and kept on supported, segmented systems.
HIPAA and PCI together.
One program covering patient records and payment card data: risk analysis, policies, BAAs, network segmentation, and the evidence file.
Backup that includes images.
Multi-tier, tested backups of the practice database and the full imaging archive, with isolated copies and recovery objectives set in advance.
Multi-location and DSO support.
Standardized office builds, central management, and consistent security across every location, with reporting for group leadership.
Helpdesk that keeps chairs full.
Initial response within 15 minutes per our SLA, after-hours coverage included, on-site across DFW and Houston when a device needs hands.
Deep on the platforms dental practices actually run.
Running something else? Ask. We have probably seen it.
A real story from a real dental practice goes here.
We are gathering anonymized client stories. Once they come back, the right one slots in here.
- 01A practice that replaced an aging imaging server without losing a single radiograph.
- 02A multi-location dental group that standardized every office on one build.
- 03A ransomware attempt stopped at one workstation because segmentation and EDR did their job.
- 04A practice that passed its first PCI attestation with documentation in hand.
HIPAA covers the radiographs. PCI covers the front desk. Insurers cover both.
A dental practice needs a current HIPAA security risk analysis, business associate agreements with every vendor that touches patient data, encryption on any device that leaves the office, and a plan for breach response. Because it takes card payments and often offers financing, it also falls under PCI DSS, which means segmenting payment systems and keeping them patched.
Galleon runs one program that covers both, including the imaging workstations most practices forget about, and keeps the evidence organized so a cyber insurance application or a Board inquiry is a form to fill in.
The questions dental office managers actually ask us.
Yes. We support the common dental practice management platforms and coordinate directly with the vendors when an issue is on their side.
Yes. We integrate and support digital radiography, intraoral scanners, panoramic and CBCT units, keep their workstations on supported and segmented systems, and include the imaging archive in backups.
PCI DSS applies. We segment payment systems, keep them patched, and document the controls so you can complete your annual attestation accurately.
Yes. We standardize office builds, manage them centrally, and provide consistent security and reporting across locations in DFW and Houston.
Initial response within 15 minutes per our SLA. After-hours coverage is included.
Yes, with every dental and healthcare client, as part of onboarding.
Yes. Headquarters in Richardson, Gulf Coast operations in Houston, on-site support in both markets.
Get an IT partner who knows your sensors as well as your server.
Twenty minutes on the phone and you will know whether we are a fit. No pitch deck, no script.