IT support for dental practices that run Eaglesoft.
Galleon is an independent managed IT provider. We are not affiliated with or endorsed by Eaglesoft; we support practices that run it.
Eaglesoft problems are usually environment problems with an Eaglesoft error message.
Eaglesoft is a server-based system from the Patterson ecosystem, and most of the tickets that get blamed on it start somewhere else: a database server past its lifespan, an imaging bridge broken by a Windows update, a network that was fine before the practice added two operatories. Patterson supports their software. Somebody has to support everything the software stands on, and in an unmanaged office that somebody is usually nobody. That is the job we take.
Six places we focus for every Eaglesoft practice.
Server and database health.
The Eaglesoft database server monitored, patched, and lifecycle-managed, with performance checked against practice growth instead of waiting for the afternoon slowdown complaints.
Imaging bridges that stay connected.
Sensors, pans, and cameras linked into Eaglesoft through bridges that are famously sensitive to updates. We manage the whole chain so images land in the chart every time.
Tested backup and recovery.
Nightly, off-site, restore-tested backup of the database and images, with a recovery plan the practice has actually seen.
Operatory standardization.
Every room built to the same managed configuration, so a provider can work from any chair and a workstation failure is a swap, not a crisis.
HIPAA and PCI security.
Segmentation between patient systems, payment devices, and guest Wi-Fi, EDR on every machine, and the documentation your insurer and processor ask for.
Growth and transition support.
Adding operatories, opening a second location, or evaluating a move to another platform: we run the IT side, including cutover backup and go-live support.
The front desk is the most audited square footage in dental.
One workstation at checkout often touches the practice management system, the payment terminal, email, and the scanner. That machine is where HIPAA, PCI, and cyber insurance questionnaires all converge, and it is the machine least likely to be managed in a typical dental office. In our environments it is the most managed.
The questions practice managers actually ask us.
No. Patterson supports the Eaglesoft application; we run the servers, workstations, network, imaging chain, backup, and security around it, and we get on the phone with Patterson for you when an issue crosses the line.
Imaging bridges depend on specific drivers and settings that unmanaged updates overwrite. On managed workstations, updates are tested and staged, which is why our practices stop having this Monday.
Plan the replacement now, on your schedule, with a tested backup and a weekend cutover, instead of later on the server's schedule. We handle sizing, migration, and go-live.
Yes. Multi-site dental groups get standardized builds per operatory, secure connectivity between offices, and one helpdesk across every location.
Yes. Remote support starts within 15 minutes per our SLA from either office, with on-site dispatch from Richardson for DFW and from West Houston for the Houston metro.
Get Eaglesoft support that owns everything under the software.
Call (972) 776-6366 or start with the free IT risk assessment.