Secure, efficient IT solutions for RCM, CBO, and MSO organizations.
Revenue Cycle Management, Centralized Business Offices, and Management Services Organizations play vital roles in the healthcare community. Galleon delivers the technology infrastructure that makes their operations possible.
Revenue cycle organizations run three businesses' worth of IT risk at once.
An RCM company, a CBO, or an MSO sits between clinics, payers, and a workforce that may be across town or across an ocean. Every client practice sends PHI. Every biller needs fast, secure access to multiple practice management systems. Every month-end close depends on all of it working at once. When it does not, the client's cash flow stops, and so does the relationship.
Generic IT treats this like a normal office. It is not. Multi-party HIPAA arrangements require business associate agreements in every direction and controls you can prove to every client. Offshore and remote billers require virtual desktops that keep data in your environment, perform over limited bandwidth, and log everything. Month-end requires capacity planning and change freezes most providers have never heard of.
Galleon has supported RCM, CBO, and MSO organizations since 2017. We act as the technical buffer between all parties: secure connections into each client's systems, VDI for the workforce wherever it sits, and infrastructure engineered so the last week of the month is boring.
Six areas of focus for every RCM, CBO, and MSO client.
Secure data sharing.
Encrypted, audited connections between your organization and each client practice's EMR, PM, and clearinghouse, with access scoped per client and per role and documented for every BAA.
Virtual desktop infrastructure.
Citrix or Azure Virtual Desktop environments that keep PHI inside your perimeter, perform on limited bandwidth, and give local, remote, and international billers the same secure workspace.
Month-end reliability.
Capacity planning, change freezes, and monitoring tuned to the close cycle, so systems are fastest and most stable during the days that matter most.
Distributed workforce support.
Onboarding, device policy, MFA, and helpdesk for billers and collectors wherever they work, with session logging that satisfies clients and auditors.
Software platform optimization.
Practice management, billing, clearinghouse, and analytics platforms integrated and tuned, with vendor coordination handled for you.
HIPAA compliance across boundaries.
Business associate agreements in every direction, a risk analysis that covers multi-party data flows, and evidence organized by client so any practice's audit has an answer.
Deep on the platforms revenue cycle teams actually run.
Running something else? Ask. We have probably seen it.
A real story from a real revenue cycle organization goes here.
We are gathering anonymized client stories. Once they come back, the right one slots in here.
- 01An RCM company that moved an offshore billing team onto VDI without a performance complaint.
- 02A CBO that closed month-end through a regional outage on failover infrastructure.
- 03An MSO that produced a client-specific evidence file for a payer audit in a day.
- 04A billing company that consolidated access to fourteen client systems behind one secure gateway.
In revenue cycle, every client's audit is your audit.
A practice that gets an OCR inquiry or a payer audit will ask its billing partner for evidence: BAAs, access logs, proof of encryption, proof of workforce training, and a current risk analysis that covers the data you hold for them. An RCM organization that cannot produce those quickly puts every client relationship at risk.
Galleon maintains that program for RCM, CBO, and MSO clients: BAAs tracked in both directions, a risk analysis that maps multi-party data flows, VDI session logging, and an evidence file organized by client practice.
The questions revenue cycle leaders actually ask us.
Yes. We deploy virtual desktops that keep PHI in your environment, perform over limited bandwidth, and log sessions, so remote and international staff work securely and clients can see the controls.
Encrypted, audited connections scoped per client and per role, with access documented against the BAA. Adding a client is a repeatable process, not a project.
Capacity planning, monitoring tuned to the close cycle, change freezes, and failover for the systems that cannot be down. The goal is that the last week of the month is the quietest.
BAAs, access logs, encryption evidence, workforce training records, and the portion of the risk analysis that covers their data, organized so it can be sent the same day.
Yes on both. We sign as your business associate and help you track and maintain agreements with each client practice.
Initial response within 15 minutes per our SLA. After-hours coverage is included, and month-end gets heightened monitoring.
Yes. Headquarters in Richardson, Gulf Coast operations in Houston, on-site support in both markets.
Get an IT partner who understands RCM, CBO, and MSO operations.
Twenty minutes on the phone tells us if we can help. We will be honest if we cannot.