Five years as the trusted IT partner for an independent dental practice
Smiles By Morel
At a glance
- Size
- 1 provider, 7 users
- Location
- 1 location, Plano, TX
- Systems
- Eaglesoft, Sirona
- Client relationship
- Galleon client for 5 years
The situation
Smiles By Morel is an independent dental practice in Plano offering family dentistry, cosmetic dentistry, orthodontics, and periodontics. The practice needed a network upgrade and a dependable IT partner. With seven users relying on Eaglesoft and Sirona, it needed reliable network infrastructure and responsive technical support to keep daily operations running smoothly.
What Galleon did
- Redesigned and upgraded the practice's network when the relationship began.
- Provided ongoing network management and responsive technical support for the owner and staff.
- Managed endpoint security and software patching.
- Monitored backups and tested recovery procedures.
- Administered Microsoft 365 accounts and services.
- Performed HIPAA security risk assessments to identify gaps and guide remediation.
- Coordinated with Eaglesoft and Sirona support to troubleshoot application and imaging issues.
The result
Galleon resolved the initial issues within the first 30 days and has supported all seven users at the practice's one location for five years. The practice's network was upgraded and is under ongoing management, endpoint protection and patching are maintained, and backup readiness is confirmed through monitoring and recovery testing. HIPAA security risk assessments have identified gaps and guided remediation, and Galleon handles Microsoft 365 administration and coordinates directly with Eaglesoft and Sirona support.
“I have been using Galleon for few years to run computer networks for the small business that I own and they have been great. Very quick responses when we need problem solving. All around, great company great helpful people. I highly recommend.”
Why it mattered
For a small, independent dental practice, a responsive IT partner gives the owner and staff someone to turn to when technology problems interrupt their work. Dr. Morel's feedback highlights the value of quick assistance and a helpful team supporting the systems her practice relies on.