IT support for dental practices that run Open Dental.
Galleon is an independent managed IT provider. We are not affiliated with or endorsed by Open Dental; we support practices that run it.
Open Dental gives you freedom, and freedom needs an owner.
Practices choose Open Dental for good reasons: open architecture, reasonable licensing, and no vendor lock-in. The trade is that more of the stack belongs to you. The MySQL database, the server it lives on, the backup strategy, the imaging integrations, and the hosting decision are all yours to get right, and the software's flexibility means there are more ways to configure it well or badly. We give Open Dental practices the engineering discipline the platform assumes someone has.
Six places we focus for every Open Dental practice.
MySQL and server care.
The database engine tuned, maintained, and monitored on server hardware that matches the practice's size, whether in your office or hosted.
Backup that matches the architecture.
Database dumps and image stores backed up nightly off-site and proven by restore tests, because an open platform makes backup entirely your responsibility.
Imaging integrations.
Sensors and imaging suites connected into Open Dental and kept connected through updates, with operatory workstations managed as a standard build.
Hosting strategy.
In-office server, private hosting, or a hosted Open Dental provider: we lay out the honest trade-offs for your practice and run whichever you choose.
HIPAA and PCI security.
The same safeguards and evidence a big group has: EDR, MFA, segmentation, and the documentation behind them, sized for an independent practice.
Customization without chaos.
Open Dental invites customization. We keep queries, plugins, and integrations documented and tested, so flexibility today is not an unsupportable mystery in three years.
Open platform, same rules.
Regulators and insurers do not grade on software choice. An Open Dental practice carries the same HIPAA Security Rule, the same Texas statutes, and the same PCI expectations as any other, with more of the implementation resting on the practice itself. We supply the implementation and the paper trail.
The questions practice managers actually ask us.
Yes, both, plus the move between them. The right answer depends on your server's age, your internet reliability, and how much infrastructure you want to own; we will give you a straight recommendation.
Open Dental's own support covers the application, and it is well regarded. We cover everything it runs on: server, database engine health, network, imaging, backup, and security, and we coordinate with their support when an issue crosses over.
The platform can absolutely be run compliantly; compliance lives in how the environment around it is configured, secured, and documented. That environment is our job.
Yes. We run the IT side of conversions to and from Open Dental: environment readiness, pre-conversion backup, imaging re-validation, and go-live support alongside the conversion team.
Yes. Remote support starts within 15 minutes per our SLA from either office, with on-site dispatch from Richardson for DFW and from West Houston for the Houston metro.
Get Open Dental support with the engineering the platform deserves.
Call (972) 776-6366 or start with the free IT risk assessment.