Real support from real people who know your business.
Initial response within 15 minutes, per our SLA. No tier-one script readers learning on your time. Remote troubleshooting and on-site assistance when you need it. The helpdesk you wish you had.
The IT support most businesses settle for is not the IT support most businesses need.
Generic IT support means waiting on hold, repeating your problem to three different people, and getting a ticket closed before the issue is actually fixed. Galleon's helpdesk is built differently. Local specialists who already know your environment, your software, and the way your business runs. A 15-minute initial response is the floor, not the ceiling.
The capabilities included in this service.
Remote helpdesk support.
Phone, email, chat. Real specialists picking up the phone, not a queue. Most issues resolved on the first call.
On-site assistance.
When something needs hands, we have hands. Local Texas team across DFW and Houston, on-site same day for emergencies.
Workstation management.
Patching, updates, troubleshooting across every device. We keep machines healthy before they become problems.
User onboarding and offboarding.
New hire ready on day one. Departing employee fully offboarded within an hour. No security gaps, no missed accounts.
Documentation and runbooks.
Every client environment is documented. New issues update the runbooks. The next call is faster because of the last one.
Proactive monitoring.
We are watching your systems before they break. Most outages we prevent are ones you never knew were coming.
How we actually deliver this.
We staff the helpdesk with experienced technicians, not entry-level script readers. That means more expensive talent answering the phone, and fewer escalations. The math works because issues get resolved on the first call and stay resolved.
Every client gets a documented environment. Software versions, network topology, account inventories, contact preferences, escalation paths. The first call is fast because the technician already knows your setup.
The average employee waits 1.5 hours per IT issue for resolution. Multiply that across your team.
- 01Slow IT support is one of the top three complaints in employee surveys.
- 02Productivity loss from slow support exceeds the cost of fast support, usually by 3x or more.
- 03A 15-minute initial response is the difference between an inconvenience and a problem.
- 04When your IT vendor knows your environment, the wait time disappears.
Pairs well with the rest of the managed IT stack.
The questions buyers actually ask us.
Initial response within 15 minutes, per our SLA. After-hours and weekends are covered for emergencies, because business does not stop at five.
Yes. We have offices in Richardson and Houston with local technicians for both metros. Remote support comes from our internal team, not an offshore call center.
For our managed clients in DFW and Houston, on-site is available same day for emergencies and scheduled in advance for non-emergencies. We do not charge separate fees for on-site work that falls within the service agreement.
Yes. We work with internal IT teams as a force multiplier. Tier-2 escalation, after-hours coverage, specialty expertise, project work. The relationship is whatever the client needs.
Ready for IT support that does not waste your time?
Twenty minutes on the phone gets us through the basics.