Managed IT services in Dallas-Fort Worth and Houston, built to a healthcare standard.
Galleon runs IT for medical practices, law firms, contractors, and growing businesses across Dallas-Fort Worth and Houston. One flat monthly rate covers helpdesk, security, monitoring, backup, and management, delivered by engineers in Richardson and Houston who answer within 15 minutes and stay accountable for the result. Explore the eleven services below, or call and tell us what you run.
Managed IT is a promise about outcomes, not a list of tools.
Every provider will show you a stack: an RMM agent, an antivirus, a backup product, a ticketing system. What you are actually buying is a promise: that someone competent is watching, that problems get prevented rather than billed, that when something breaks a real person answers, and that when an auditor or insurer asks for evidence, it exists. Galleon has kept that promise for healthcare clients since 2017, where the consequences of missing it are federal, and we hold every client to the same standard.
The service is organized into four pillars, cybersecurity, helpdesk and on-site support, cloud and network, and backup and disaster recovery, plus seven supporting services you add as your environment requires. Everything is documented, everything is priced in advance, and everything is delivered by Galleon employees in Texas.
The four services every managed IT client gets.
Seven more services, added as your environment needs them.
What working with Galleon looks like, from first call to steady state.
- 1
Discovery call.
Twenty minutes to understand what you run, what hurts, and whether we are a fit. No pitch deck.
- 2
No-cost assessment.
We document your environment, identify risks and gaps, and price the service and any remediation in advance.
- 3
Onboarding.
A cutover scheduled around your operating hours, a prioritized fix list for anything the previous vendor left behind, and full documentation. Most clients are fully onboarded inside 30 days.
- 4
Steady state.
Monitoring, patching, helpdesk, security operations, and quarterly reviews with a technology roadmap and budget, at a flat monthly rate.
Managed IT for the industries we know.
Two Texas offices. On-site across DFW and Houston.
Headquarters in Richardson serving Dallas, Plano, Frisco, McKinney, Fort Worth, Arlington, and Irving. Gulf Coast operations in Houston serving Sugar Land, Katy, The Woodlands, and Pearland. Both offices are staffed by Galleon employees; every client gets the same helpdesk, documentation, and response standard.
What buyers ask before they sign.
Helpdesk and on-site support, endpoint and email security, monitoring and patching, backup, Microsoft 365 or Google Workspace management, vendor coordination, documentation, and quarterly planning, at a flat monthly rate. Projects and hardware are quoted separately, in advance.
Per user or per device per month, scoped after a no-cost assessment. You will see exactly what is included, what is not, and what a project would cost before you sign anything.
Initial response within 15 minutes per our SLA. After-hours coverage is included.
Yes. Organizations with in-house IT staff commonly engage Galleon for security operations, after-hours coverage, projects, and documentation while their team keeps the day-to-day relationship with users.
Most clients are fully onboarded inside 30 days, with a cutover scheduled around operating hours and no disruption to the business.
Yes. Headquarters in Richardson, Gulf Coast operations in Houston, one helpdesk, one account team, and on-site support in both markets.
We were built inside healthcare, where documentation, security, and response time are audited. Every client gets that standard, whether or not they have HIPAA obligations, and every engineer is a Galleon employee in Texas.
Ready for an IT partner that just works?
Twenty minutes on the phone and you will know whether we are a fit. No pitch deck, no script.