VoIP and unified communications for healthcare and business in DFW and Houston.
VoIP phone systems, video conferencing, and team collaboration designed for medical practices and businesses. Cloud-based or on-premise, configured for your workflow.
Your phone system should be an asset, not a liability.
Most business phone systems were installed years ago and never reconfigured. Galleon delivers modern VoIP that integrates with your other systems, gives you the features you actually need, and costs less than the legacy alternative.
The capabilities included in this service.
Cloud VoIP phone systems.
Hosted PBX setup with the features practices actually use. Auto-attendants, call queues, voicemail-to-email, mobile apps, all configured properly.
Video conferencing.
Teams, Zoom, Webex. We configure the platform you use, integrate it with your scheduling, and train your team to use it well.
Unified messaging.
Voice, chat, and SMS in one platform. Your team picks up where they left off across devices.
Call center and contact center.
For practices with call volume, we configure proper queueing, routing, and reporting. Patients get through faster, staff handles less chaos.
Three phone problems we fix.
Practices where the phone is the front door.
Call queues, after-hours routing, appointment reminders, and secure texting configured for patient flow, with a business associate agreement in place for HIPAA.
Firms that need calls to follow the attorney.
Softphones, mobile apps, and voicemail-to-email so a call reaches counsel in the courthouse hallway and is logged for the matter.
Contractors with people everywhere.
One number that rings the office, the truck, and the trailer, with texting and video that work on a jobsite.
Phone is still the front door for most healthcare practices and service businesses. A poorly configured phone system loses patients and clients before they ever speak to a human.
- 01Modern VoIP costs less than the legacy systems most businesses are still paying for.
- 02It delivers features that legacy systems cannot match: mobile, integrations, reporting.
- 03The migration usually pays for itself within a year.
How this service fits the rest of your managed IT.
A phone system is part of the IT environment, and it fails the same ways: bad network design, unmanaged devices, and nobody accountable. Galleon delivers cloud VoIP, video, messaging, and contact center as a managed service, integrated with Microsoft Teams where it fits, and supported by the same helpdesk that runs the rest of your systems.
For clients across Dallas-Fort Worth and Houston, this pairs with cloud and network solutions for the connectivity voice depends on, with Microsoft 365 management for Teams Phone, and with helpdesk for the everyday questions.
Pairs well with the rest of the managed IT stack.
The questions buyers actually ask us.
Yes. Number porting is part of every VoIP migration. We handle the porting process so your team never loses calls during the transition.
We assess your network before any VoIP migration. If the bandwidth or quality of service is not right, we fix the network first. Most businesses have enough bandwidth, they just need proper QoS configuration.
We use VoIP platforms that sign Business Associate Agreements (BAA) and configure encryption for both signaling and media. The phone system is part of the HIPAA-compliant environment, not separate from it.
The platform can be, with a business associate agreement from the provider and correct configuration of voicemail transcription, texting, and call recording. We handle both and document it.
Yes. Numbers are ported to the new system, and we schedule the cutover so there is no gap in service.