IT support for practices that run Greenway Health.
Galleon is an independent managed IT provider. We are not affiliated with or endorsed by Greenway Health; we support practices that run it.
Greenway practices carry more IT history than most.
Many Greenway practices have been on the platform for a decade or more, often starting on Prime Suite and weighing or working through a move to Intergy. That history usually lives in the IT closet: an aging server that has hosted the database since installation, interfaces built by someone who left years ago, and workstations configured by three different IT companies. Whether your deployment is on-premise or Greenway-hosted, the practice experiences the EMR through that accumulated environment, and that environment is what we clean up and run.
Six places we focus for every Greenway Health practice.
Performance tuning.
Slow charts and long report runs in long-lived deployments usually trace to the server, storage, or network underneath, not the software. We profile where the time actually goes and fix that layer.
Server and hosting strategy.
On-premise Greenway means a database server you own, patch, and protect; hosted shifts that burden but makes bandwidth and latency your lifeline. We run either well and give you a straight recommendation when the current setup is working against you.
Prime Suite to Intergy transitions.
When a migration is on the table, we handle the IT side: server and workstation readiness, data backup before cutover, printing and scanning re-validation, and go-live support alongside Greenway's team.
Interface and integration support.
Lab, imaging, clearinghouse, and device interfaces fail quietly and bill loudly. We monitor them, keep the documentation current, and own the fix on your side of the connection.
Backup and downtime planning.
A tested backup of the Greenway database with a documented restore target, plus a printed downtime plan so the clinic keeps moving when anything upstream fails.
HIPAA security around the EMR.
EDR on every endpoint, MFA on remote access, network segmentation, and the audit evidence that proves it, built around how Greenway is actually deployed in your practice.
A long-lived EMR deployment is an audit magnet.
Auditors, cyber insurers, and OCR investigators start where PHI lives, and in a Greenway practice that often means a server room with equipment from several eras. We inventory what is actually running, retire what should not be, and document the safeguards around what remains, so a long history on the platform reads as stability instead of risk.
The questions practice managers actually ask us.
Yes. We support the IT environment around both, including practices running Prime Suite today and planning an Intergy move. Galleon manages the servers, workstations, network, backup, and security; Greenway remains the application vendor.
It depends on the age of your server, your bandwidth reality, and your appetite for owning infrastructure. We give a straight recommendation after looking at your actual environment, and we support practices on both models, so the answer is not biased toward either.
Multi-site Greenway performance usually comes down to the connection between sites and the hardware at each one, not the software. Profiling the path from workstation to database almost always finds the bottleneck.
Yes. Whether you are moving between Greenway products or to a different EMR entirely, we run the infrastructure side: readiness, backup before cutover, interface re-pointing, and go-live support.
Yes. Remote support starts within 15 minutes per our SLA from either office, with on-site dispatch from Richardson for DFW and from West Houston for the Houston metro.
Get Greenway support that owns the environment your software runs on.
Call (972) 776-6366 or start with the free IT risk assessment.