IT support for practices that run AdvancedMD.
AdvancedMD is a cloud-based EHR, practice management, and billing platform used by independent practices, specialty clinics, and billing services. Because it lives in the cloud, the practice's job shifts to everything that reaches it: internet, workstations, browsers, devices, identity, and security. Galleon supports AdvancedMD practices across DFW and Houston on all of it, and we work alongside AdvancedMD support when an issue is on their side.
Galleon is an independent managed IT provider. We are not affiliated with or endorsed by AdvancedMD; we support practices that run it.
AdvancedMD lives in the cloud. Your practice still owns the road to it.
A cloud platform removes the server closet, but it does not remove IT. Every chart, claim, and statement depends on the practice's internet connection, firewall, workstations, and browsers. When any of those slow down or fail, the cloud EHR feels down even when it is not.
AdvancedMD practices often have billing staff working remotely or at a separate billing company, and documents moving between scanners, downloads, and the cloud. Those workflows need individual accounts, multi-factor authentication, and managed devices so patient information does not end up in the wrong place.
Galleon manages that layer: redundant connectivity, standard workstation builds, devices that work after updates, secure remote access, protection for the data that stays local, and coordination with AdvancedMD support when a ticket needs both sides.
Six places we focus for every AdvancedMD practice.
Network and workstation performance.
Business-grade internet with automatic failover, monitored firewalls, and standard workstation and browser builds so the cloud stays reachable and responsive.
Printing and device integration.
Printers, document scanners, card readers, and signature pads configured to the vendor's supported methods and documented for each workstation.
Secure remote access.
Individual accounts, multi-factor authentication, and managed devices or virtual desktops for remote providers and billing teams.
Backup posture around the EMR.
AdvancedMD protects the cloud application data under its agreement. We back up and protect what the practice still holds locally, from scans to shared files.
Downtime planning.
A written plan for internet loss or a vendor outage, including failover, paper workflows, and steps to reconcile once access returns.
Working AdvancedMD support with you.
We rule out the local layer quickly, open and follow vendor tickets, and keep your staff out of the middle, with initial response within 15 minutes per our SLA on our side.
Deep on the platforms AdvancedMD practices actually run.
Running other tools alongside AdvancedMD? Ask.
Cloud does not make HIPAA someone else's problem.
The vendor secures its platform. The practice still owns who can log in, which devices they use, where downloaded documents go, and how remote staff connect. Those are the controls a HIPAA risk analysis and a cyber insurance application ask about.
Galleon puts multi-factor authentication, managed endpoints, encryption, and endpoint protection in place, includes AdvancedMD in your BAA inventory, and documents the local controls in your annual security risk assessment.
The questions practice managers actually ask us.
Because the practice still owns the internet connection, workstations, browsers, printers, scanners, logins, and security that every visit depends on. When any of those fail, the EHR is unreachable for your staff.
No. AdvancedMD supports its software under your agreement. We support everything your team uses to reach it and coordinate with AdvancedMD when an issue spans both sides.
Yes. Individual accounts, multi-factor authentication, and managed devices or virtual desktops, so billing staff can work remotely without patient data landing on personal computers.
We design redundant connectivity with automatic failover where available and write a downtime plan so staff know how to keep seeing patients and reconcile once access returns.
Yes. Engineers in Richardson and Houston, one helpdesk, on-site support in both markets.
Get AdvancedMD support that keeps the road to the cloud open.
Twenty minutes on the phone and you will know whether we are a fit. No pitch deck, no script.