IT support for practices that run Practice Fusion.
Practice Fusion is a browser-based cloud EMR built for small independent practices, which means there is no server to manage and also no vendor responsible for anything in your office. Everything between your clinicians and the chart, the internet circuit, the workstation, the browser, the printer, the fax line, the e-prescribing token, is yours. Galleon runs that layer for Practice Fusion practices across DFW and Houston.
Galleon is an independent managed IT provider. We are not affiliated with or endorsed by Practice Fusion; we support practices that run it.
A cloud EMR removes the server, not the responsibility.
Practice Fusion's pitch is simplicity: open a browser, chart, go home. For the application itself that holds up. But the practices that run it are usually the smallest ones, exactly the practices with no IT staff, no second internet circuit, and workstations bought when the practice opened.
So the failure points move local. The internet drops and the whole clinic is blind with no fallback. A browser update breaks printing. The fax line that referrals depend on jams quietly. A prescriber's EPCS token stops working on a Friday afternoon. None of those are Practice Fusion's problem, and each one stops patient care as completely as a server crash would.
Galleon gives small practices the same discipline large ones get: redundant internet sized for a cloud EMR, managed and encrypted workstations, printing and faxing that survive updates, EPCS and PDMP workflows that stay working, and one number to call for all of it.
Six places we focus for every Practice Fusion practice.
Internet redundancy.
A business-grade primary circuit and an automatic backup path, because a cloud EMR practice with one circuit is one outage from closing for the day.
Workstation health.
Managed, encrypted, current machines with browsers kept in step with what Practice Fusion supports.
Printing, scanning, and fax.
Web-app printing that works, document scanning into the chart, and fax (analog or cloud) monitored like the clinical system it still is.
EPCS and Texas PDMP.
Identity proofing, tokens, and PDMP access set up and kept working for every prescriber.
Security and HIPAA.
EDR, MFA, encrypted devices, access reviews, and the annual security risk assessment, scaled sensibly for a small practice.
Downtime planning.
A short, practiced plan for internet or EMR outages: cellular failover, paper workflow, and recovery steps.
Deep on the platforms Practice Fusion practices actually run.
Using a different intake, billing, or fax partner? Ask.
Small practice, full-size HIPAA obligations.
HIPAA does not scale down for practice size. A two-provider clinic on Practice Fusion carries the same technical safeguard requirements as a group ten times larger: encrypted devices, unique logins, audit trails, a signed BAA with Practice Fusion and every other vendor touching PHI, and a contingency plan that has actually been tested.
Galleon packages that at small-practice scale: the risk assessment, the safeguards, the documentation, and the downtime plan, included in flat-rate managed IT rather than sold as a compliance project.
The questions practice managers actually ask us.
Because everything between your staff and the cloud is still local: internet, workstations, browsers, printers, scanners, fax, e-prescribing tokens, and security. That layer is what fails, and it is what we run.
Yes. We size a primary business circuit for a cloud EMR and add automatic cellular or secondary-carrier failover, so an outage degrades the day instead of ending it.
Yes. Identity proofing, token setup, and PDMP access configured and documented for every prescriber, and fixed quickly when a token fails.
Yes, as independent advisors. We help assess candidates, review the IT requirements, and manage the migration without a stake in which vendor you choose.
It is included in Galleon's flat monthly managed IT rate, not billed as a separate line item. The rate depends on users, locations, and environment; our Texas pricing guide gives honest planning ranges.
Get the local IT a cloud EMR quietly depends on.
Twenty minutes on the phone and you will know whether we are a fit. No pitch deck, no script.