IT support for practices that run Kareo (Tebra).
Galleon is an independent managed IT provider. We are not affiliated with or endorsed by Kareo (Tebra); we support practices that run it.
Small-practice software still deserves grown-up IT.
Kareo, now part of Tebra, built its name on independent practices and the billing companies that serve them: lightweight, cloud-based, quick to start. The trap is assuming lightweight software means lightweight IT. The practices we meet on Tebra are often the ones running on consumer-grade routers, unmanaged laptops, and nobody watching security, because the EMR never forced the conversation. Attackers do not check which EMR you run before targeting patient data, and neither do cyber insurance questionnaires.
Six places we focus for every Kareo (Tebra) practice.
A real network behind a light EMR.
Business-grade firewall, segmented Wi-Fi for staff, devices, and guests, and internet failover, sized for a small practice budget but built to healthcare standards.
Managed endpoints.
The laptops and desktops running Tebra sessions get patching, EDR, and encryption, so a lost laptop is an inconvenience instead of a breach notification.
Printing, scanning, and front-desk devices.
Statements, superbills, document scanning, and card readers connected reliably to a browser-based system, which is harder than it sounds and exactly the kind of ticket a software vendor cannot take.
Billing company infrastructure.
RCM and billing firms running client work through Kareo and Tebra get secure multi-client access patterns, VDI for distributed staff, and the month-end reliability their contracts quietly assume.
Identity security.
MFA on every login, access shut off the day someone leaves, and alerts on the sign-in patterns that precede account takeover.
Growth-ready foundations.
When the practice adds a provider, a location, or an imaging device, the environment absorbs it without starting over, and when you eventually outgrow or switch platforms, we run the IT side of the move.
HIPAA does not scale down for small practices.
Solo and small-group practices face the same Security Rule, the same Texas breach statutes, and increasingly the same cyber insurance questions as a hospital system, with none of the staff. Our flat-rate model exists for exactly this: enterprise-grade safeguards and the documentation behind them, at small-practice scale.
The questions practice managers actually ask us.
Kareo combined with PatientPop under the Tebra name, and many practices still see both names across the product. Whichever branding your screens show, we support the IT environment around it.
You need the same protections as a bigger practice at a size-appropriate price. Patient data in a two-provider practice is worth the same to an attacker, and HIPAA applies in full. The flat monthly rate is built for exactly this size.
Yes. We support RCM and billing organizations working inside Kareo and Tebra on behalf of clients, including secure access for remote staff and the controls client contracts and BAAs expect.
Browser-based systems depend on local drivers, settings, and updates that nobody owns in an unmanaged office. Managed endpoints and standardized configurations end the whack-a-mole.
Yes. Remote support starts within 15 minutes per our SLA from either office, with on-site dispatch from Richardson for DFW and from West Houston for the Houston metro.
Get Tebra support built for independent practices.
Call (972) 776-6366 or start with the free IT risk assessment.