Two offices anchor the coverage. The Richardson headquarters at 1901 N Central Expy sits on US-75 with direct reach into Dallas, Plano, Frisco, Irving, Arlington, and Fort Worth. The Houston office at 15355 W. Vantage Parkway covers the Houston metro including Katy, Sugar Land, and The Woodlands.
The order of operations matters more than the map. Most issues never need a truck: the SLA commitment is an initial response within 15 minutes, remotely, from a specialist rather than a script reader, and the majority of problems are resolved in that remote session. On-site dispatch happens when hands are physically required: hardware swaps, cabling, network builds, moving-day support.
What this means in practice for a clinic day: a front-desk workstation failure gets a remote fix attempt within minutes; if it needs hardware, the on-site visit is scheduled around your patient schedule rather than a take-a-number queue, from whichever office is yours. For planned work like office build-outs and relocations, on-site time is scheduled in advance, including evenings and weekends when a practice cannot close.
Outside the cities listed, coverage is case by case; call and we will tell you honestly whether we can support you well at your location.