A smoother move, lower IT costs, and phones that just work
Lewis Pain and Physical Medicine
At a glance
- Size
- 2 providers, 20 users
- Locations
- 2 facilities
- Systems
- CareCloud EMR, GoTo VoIP, PACS imaging
- Client relationship
- Galleon client for 5 years
The situation
Lewis Pain and Physical Medicine relied on an aging, on-premises phone system with high ongoing costs and needed more proactive IT support. With a facility build-out and relocation approaching, the practice also needed an experienced partner to plan the new suite's technology and make sure staff could get to work on moving day.
What Galleon did
- Migrated the practice to GoTo's cloud-based VoIP platform, replacing aging phone hardware and eliminating its maintenance costs.
- Designed and installed structured cabling and network infrastructure for the new suite.
- Provided hands-on support on moving day, configuring and testing workstations so employees could log in and begin working.
- Continued as the practice's ongoing IT partner and reduced overall monthly IT costs.
The result
The practice reported improvements within the first month: lower IT costs, more reliable systems, and more responsive support. For the relocation, the new suite's network was ready ahead of the move, workstations were operational on day one, and the practice transitioned with minimal disruption.
“I can't say enough great things about this company and the level of service they provide. After meeting with the owner Doug, we made the decision instantly to switch our medical clinic over. Our clinic was a mess, we were even with another professional IT service provider and still a mess, and they have exceeded expectations and gone above and beyond the scope of the agreement to ensure we are set up to be as efficient as possible. Aside from their delivery on what is promised, the staff are top notch as well. Brendan came in for what was meant to be a quick stop and spent multiple hours helping us with unplanned tasks without any hesitation. I would highly recommend them and am very happy we made the decision to work with them.”
Why it mattered
The practice gained a dependable IT partner who kept staff productive through the relocation. Lower monthly IT costs meant spending less on technology while keeping the reliable systems its providers, staff, and patients depend on.