From chasing their IT vendor to responses in under 15 minutes
Rosenthal, Kalabus and Therrian
At a glance
- Size
- 10 attorneys, 18 users
- Location
- McKinney, TX
- Systems
- Microsoft 365, SharePoint
- Client relationship
- Galleon client for 2 years
The situation
Rosenthal, Kalabus and Therrian, a criminal defense firm in McKinney, was frustrated by slow responses, inadequate support, and a lack of follow-through from its previous IT provider. Technology costs felt out of proportion to the service received. The firm needed a dependable partner who could resolve issues promptly and improve its email and document-sharing environment.
What Galleon did
- Provided responsive IT support with consistent follow-through.
- Migrated the firm's email from Gmail to Microsoft 365, with staff working in Outlook.
- Migrated document storage from Dropbox to SharePoint, bringing email and file collaboration into one Microsoft 365 environment.
- Reduced overall IT costs through more competitive pricing.
The result
Within 30 days, the firm had faster support and lower IT costs. Reported support response times were under 15 minutes, and staff no longer had to chase follow-ups to get issues resolved. Galleon completed both migrations, creating an integrated environment for communication, file access, and collaboration.
“With a decade of experience in the legal industry working with numerous IT vendors, I can say without a doubt that their services are unmatched. Every member of their team is responsive, attentive, and very detail-oriented. They follow through to complete tasks and resolve technical issues without follow up from our end, and they always make sure we are 100 percent satisfied. We recently completed an email migration from Gmail to Outlook, and this was the best experience I've ever had. The process was nearly seamless, which is a feat considering migrations can become extremely complicated and burdensome. If you are looking for reliable, professional, dedicated IT support, Galleon is hands down the best there is.”
Why it mattered
Attorneys and staff spend less time chasing technology issues and more time on clients. Lower costs and an integrated Microsoft 365 environment made everyday communication and document collaboration easier to manage.