A stalled office build-out, finished in 30 days
Dermatology Physicians of Dallas and Plano
At a glance
- Size
- 5 providers, 22 users
- Locations
- 2 locations
- Systems
- eClinicalWorks, VMware, VoIP, QuickBooks
- Client relationship
- Galleon client for 4 years
The situation
Dermatology Physicians of Dallas and Plano had just relocated to a new facility, but the network behind it was disorganized and improperly configured. The previous technology provider left the setup incomplete. Staff dealt with connectivity issues day to day, and there was no clear plan for finishing the project.
What Galleon did
- Assessed the environment and identified the incomplete work, configuration issues, and infrastructure gaps.
- Reorganized the network cabling and configured the switches, firewalls, and wireless access points.
- Configured workstations, printers, phones, and connectivity to critical business systems.
- Resolved the connectivity and performance issues, then tested the network and every connected device.
- Took ownership of completing the setup and provided hands-on support through the transition.
The result
Within the first 30 days, Galleon completed the unfinished technology setup and brought the new location to a stable, operational state. Staff had working workstations, phones, printers, and network connectivity to support daily operations. The practice also gained a single point of contact for IT support. Four years later, Galleon still supports the organization.
“Galleon is an amazing company to work with. Doug and his staff are just the best. They know how to take care of their clients. They anticipate our needs and always take care of any issues in a timely period. They take care of everything. I now do not worry about anything IT related. All our providers and staff are very happy that Galleon is now our IT consultant. My only regret is that we didn't switch to Galleon earlier.”
Why it mattered
The completed setup let staff focus on supporting providers and patients instead of troubleshooting technology. For the practice administrator, having a dependable IT partner brought confidence and peace of mind.