IT support for practices that run Kareo, now part of Tebra.
Kareo built a cloud-based clinical, billing, and practice management platform for independent practices, and it is now part of Tebra. Many practices still call it Kareo, and some still use Kareo-branded tools and logins alongside newer Tebra products. Galleon supports Kareo and Tebra practices across DFW and Houston with the connectivity, workstations, devices, security, and helpdesk a cloud platform depends on.
Galleon is an independent managed IT provider. We are not affiliated with or endorsed by Tebra (formerly Kareo); we support practices that run it.
Kareo or Tebra, the name changed. The IT around it did not.
The Kareo to Tebra transition means practices see both names in logins, support materials, and invoices. The first step in supporting a Kareo or Tebra practice is identifying exactly which products and access methods are in use, so nobody troubleshoots the wrong thing.
Kareo and Tebra practices are often small, which is exactly why their IT tends to be improvised: a consumer router, a shared front desk login, a scanner that saves to the desktop, and a billing contractor working from a home laptop. The cloud platform may be solid, but the path to it is fragile.
Galleon gives smaller practices the same foundation as large groups: business-grade connectivity, standard workstations, devices that keep working, individual secured logins, protected local data, and someone who will call Tebra support for you and stay on the line.
Six places we focus for every Kareo and Tebra practice.
Network and workstation performance.
Business-grade internet and firewalls with failover where available, plus standard workstation and browser builds so the platform loads cleanly.
Printing and device integration.
Printers, document scanners, and card readers configured to supported methods so scans reach the right chart instead of a desktop folder.
Secure remote access.
Individual logins with multi-factor authentication and managed devices or virtual desktops for providers and outside billing staff.
Backup posture around the EMR.
Tebra protects its cloud data under its agreement. We protect what the practice still holds locally, including scans, exports, and shared files.
Downtime planning.
A simple written plan for internet loss or a vendor outage, sized for a small office, with steps to catch up once access returns.
Working Tebra support with you.
We rule out the local layer, open and follow vendor tickets, and translate the answers, with initial response within 15 minutes per our SLA on our side.
Deep on the platforms Kareo (Tebra) practices actually run.
Not sure which Kareo or Tebra products you run? We will sort it out.
Small practice, same HIPAA obligations.
HIPAA does not scale down with headcount. A three-person office still needs individual logins, multi-factor authentication, encrypted and protected devices, and a documented risk analysis, and cyber insurers ask the same questions of small practices as large ones.
Galleon puts those controls in place at a size that fits, includes Tebra in your BAA inventory, and documents the local environment in your annual security risk assessment.
The questions practice managers actually ask us.
Kareo became part of Tebra, and newer branding and support materials use the Tebra name. Many practices still use Kareo-branded tools and logins, so we identify exactly which products you run before making changes.
No. Tebra supports its software under your agreement. We support the connectivity, devices, logins, and security around it, and coordinate with Tebra when an issue spans both sides.
Small practices carry the same HIPAA obligations and the same ransomware exposure as large ones. We scope support to the size of the office after a no-cost assessment, with flat monthly pricing.
Yes. We set up individual accounts with multi-factor authentication and, where appropriate, virtual desktops, so outside billing staff can work without patient data landing on unmanaged computers.
Yes. Engineers in Richardson and Houston, one helpdesk, on-site support in both markets.
Get Kareo and Tebra support built for the size of your practice.
Twenty minutes on the phone and you will know whether we are a fit. No pitch deck, no script.