IT support for practices that run Greenway Intergy and Prime Suite.
Greenway Health's Intergy and Prime Suite are long-established ambulatory EHR and practice management platforms used by independent physicians, primary care, and multi-specialty groups. Galleon supports Greenway practices across DFW and Houston with the workstations, network, remote access, backup, and helpdesk the platform depends on, and we work alongside Greenway support when an issue crosses into the application.
Galleon is an independent managed IT provider. We are not affiliated with or endorsed by Greenway Health; we support practices that run it.
Greenway environments come in more than one shape. Support starts with knowing yours.
Practices on Intergy or Prime Suite often have years of history on the platform, and their environments have grown with them. Some connect to Greenway hosted services, some to a private host, and some still run servers in a back room. Each arrangement leaves different work with the practice, and the first job is writing down which pieces belong to whom.
Most day-to-day friction lives outside the application: slow workstations, printers that stop mapping after an update, scanners that drop documents in the wrong place, remote sessions that disconnect mid-note, and interfaces that quietly stop sending results.
Galleon owns that local and network layer. We build workstations to the vendor's requirements, keep connectivity fast and redundant, secure remote access, protect the data the practice holds, and open and follow tickets with Greenway support so your staff are not stuck between two help desks.
Six places we focus for every Greenway practice.
Network and workstation performance.
Standard workstation builds, right-sized hardware, and monitored internet and site-to-site links so charts open without waiting.
Printing and device integration.
Printers, label printers, signature pads, and document scanners mapped and documented so they survive updates and moves.
Secure remote access.
Individual accounts, multi-factor authentication, and managed remote sessions or virtual desktops for providers and billing staff.
Backup posture around the EMR.
Clear lines between what Greenway or a host backs up and what the practice owns, with tested restores for local servers, scans, and shared data.
Downtime planning.
A written plan for internet, server, or application outages, with paper workflows, read-only access where available, and reconciliation steps.
Working Greenway support with you.
We gather the evidence, open the vendor ticket, and stay on it, with initial response within 15 minutes per our SLA on our side.
Deep on the platforms Greenway Health practices actually run.
Running other Greenway products or add-ons? Ask.
Long-running environments carry long-running risk. We document it and close it.
Practices with years on one platform often inherit old accounts, legacy servers, and remote tools nobody remembers installing. Those are exactly the gaps a HIPAA risk analysis and a cyber insurance questionnaire will surface.
Galleon reviews access, patching, endpoint protection, encryption, and backups across the Greenway environment, includes Greenway and any hosting partner in your BAA inventory, and documents the controls in your annual security risk assessment.
The questions practice managers actually ask us.
No. Greenway supports its software under your agreement. We support the workstations, network, servers, devices, and security around it, and we coordinate with Greenway when an issue spans both sides.
Yes. We support the environment around either product and confirm the specific version, deployment model, and requirements during onboarding.
Yes. We assess the current server, backups, and support status, then lay out options with Greenway such as hosting changes or hardware replacement, and manage the infrastructure side of the move.
Yes. We set up remote access with individual accounts, multi-factor authentication, and managed devices or virtual desktops that fit the access methods Greenway supports.
Yes. Engineers in Richardson and Houston, one helpdesk, on-site support in both markets.
Get Greenway support that owns everything around the EHR.
Twenty minutes on the phone and you will know whether we are a fit. No pitch deck, no script.